How to adopt a “customer-centric” strategy for your business You’d be hard-pressed to find a business that doesn’t claim to put their customers first. But be honest: do you really? Because…

How to stay organized at work: 3 simple principles If you clicked on an article like this, chances are, you’ve been feeling overwhelmed. You’re not a careless person, but errors…

Customer Success Tips: 5 Steps to Happy Customers Do you want your customers to fall in love with your product (or service)? Of course you do – the happiest customers…

8 affordable strategies to improve your customer retention   Customer retention is a vital part of building a thriving business. But maintaining a satisfied and loyal customer base takes a…

How to deal with 6 common types of difficult customers No matter where you work, difficult customers come with the territory of doing business. And they often make their presence…

Agile customer service: tools, techniques, and best practices We get it. “Agile principles” and “Scrum frameworks” may sound as bizarre to customer service teams as rare steaks do to vegans.…